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Terms and Conditions - Firstpack LTD

All orders placed with Firstpack LTD (PACKNWOOD) (Fax, mail and e-mail) constitutes the acknowledgment and acceptance of all conditions and terms listed under Firstpack LTD (PACKNWOOD) Terms and Conditions, and all conditions listed below. All parts shall remain the property of Firstpack LTD (PACKNWOOD) until paid for in full. All prices, materials, design, and specifications are subject to change without notice. It is the customer's responsibility to retain any and all invoices for their record. All sales are final by Firstpack LTD (PACKNWOOD) (seller) to said account (Buyer). Buyer understands that all goods sold by Seller are in "as-is" condition. Seller does not have any control of what consistency said manufacturers have in production of said good. If we encounter difficulties locating the buyer (via phone, fax, mail, and e-mail), we will backorder the item until it arrives or cancel the order of that item if it is no longer available. Only individuals over 18 years of age may order from Firstpack LTD (PACKNWOOD).

Prices:

Prices are quoted in Sterling pound and they are based on present market conditions, and are subject to change without notice.

Delivery:

England & Wales free delivery for orders over £200 excl. VAT
Scotland free delivery for orders over £250 excl. VAT
£9.90 delivery charge for smaller orders.

Packnwood UK delivers to England, Wales, Scotland, Northern Ireland, Ireland and Channel Islands.
For IRELAND, Northern Ireland and Channel Islands : a £30 delivery charge applies for all orders.

For all other countries, please contact our parent company in France or our other subsidiaries.

UK deliveries are overnight (excluding samples and depending on stock availabilities).
Please make sure that there will be someone available at the delivery address to receive and sign for the goods.

For Wholesalers: contact us for SPECIAL PRICING and DROP-SHIPMENT at sales@packnwood.co.uk. 

Please request our 30 days payments term if needed. If you haven't filled a account application, all orders are pre-paid. Request by sending an email to : sales@packnwood.co.uk

Restriction of sale:

Firstpack LTD (PACKNWOOD) has the right to set minimum order quantity based on geographical location, prices, and volumes. All orders are subject to approval by Firstpack LTD (PACKNWOOD) and orders shall be honored only upon stock availability.


Cancellation:

Any cancellation or reduction by customer in quantity ordered must be made in writting. Orders cannot be cancelled after preparation for shipment. Orders for stock cancelled in whole or in part will be billed a 25% cancellation. Orders may be cancelled by Firstpack LTD (PACKNWOOD) due to late payments or shortage of stock.

Returns/ refunds:

Firstpack LTD (PACKNWOOD) has a NO RETURN / EXCHANGE and NO REFUND POLICY. Our stock cannot be returned unless there is the express written permission of PACKNWOOD. We strongly recommand the use of samples to test the adaptability of our product.

Non-guarantee:

Due to variance in raw materials, the products described can vary in sizes, colors or shapes from one case to another or in the same case.

Contingencies:

We reserve the right to prorate or cancel any order, in whole or in part, because of: strikes, labor shortages, fire, frost, flood, drought, disease, casualty, errors in count, spoilage, or other circumstances beyond our control.

Taxes:

Any taxes arising from the purchase, use or resale of the goods, such as sales tax, or any other local tax, are the responsibility of the Buyer.

Limitation of liability:

Firstpack LTD (PACKNWOOD) maximum liability, whether contractual or for negligence or otherwise, is limited in amount to the amount paid to Firstpack LTD (PACKNWOOD) for the purchase of the stock under all circumstances and regardless of the nature, cause or extent of the loss.

Health and safety disclaimer:

Certain products within our offering have properties that make them potentially unsafe if misused. You must, upon receipt of any product from our read carefully any safety warnings and follow clearly any guidelines on how to use the product. If you are in any doubt about the use of the product, the meaning of any warnings, or whether your intended use of the product is safe, we urge you to contact the Firstpack LTD (PACKNWOOD) for clarification prior to use. Firstpack LTD (PACKNWOOD) will not be held responsible for any negligent use or misuse of products purchased from Firstpack LTD (PACKNWOOD) or other reseller. If no instructions are issued and you have a query about how to use the product you are purchasing, we request that you consult Firstpack LTD (PACKNWOOD) .

Method & Terms of Payment:

We accept Visa, MasterCard and Discover. Credit/Debit card payments made online are secure. Wire Transfers are also accepted. For credit, call a PackNwood officer. We do not keep credit/debit card details.

American Express are NOT accepted.

Receiving and acceptance:

All shipments should be immediately and carefully unpacked and inspected on arrival and then placed in proper storage. Any problems with the condition or quality or quantity of goods received should be brought to our attention immediately.

Claims:

Claims for any reason must be made in writing within 5 days after arrival of goods, which period of time is expressly agreed to be reasonable. If Buyer does not give such notice, Buyer agrees to have irrevocably and unconditionally accepted the goods. Firstpack LTD (PACKNWOOD) furthermore will not consider any claim after the stock has been processed, improperly stored, or otherwise treated, modified or used in any way. Claims for losses while goods are in transit must be filed by the Buyer directly with the carrier.

Severability:

In the event that any part of these terms and conditions of sale is held to be illegal or unenforceable in any jurisdiction, the other parts shall nonetheless remain in full force and effect.

These terms and conditions of sale may not be changed or amended except by written agreement signed by an officer of Firstpack LTD (PACKNWOOD) . By acceptance of the stock, the buyer acknowledges that the limitations and disclaimers herein described are the conditions of sale and that they constitute the entire agreement between buyer and seller.