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FAQ 

What is the minimum order quantity?

We do not have any minimum order quantity, you can easily place an order for one single case of a product !
Minimum order quantities do apply to wholesalers. Please contact sales@packnwood.co.uk for more information about our wholesaler terms and conditions.

How much do you charge for delivery?

We offer free delivery for orders over £200 excl. VAT for England and Wales, and £250 excl. VAT for Scotland. Delivery charges for Northern Ireland, Channel Islands and Ireland are £30 for all orders. Standard delivery costs for smaller orders are £9.90 incl. VAT.

How much does next day delivery cost?

When you place your order before 2 pm, we process your order the same day and ship it within 24 hours. Delivery is overnight and we don’t charge any extra for it! Note that next day delivery does not apply to samples and is subject to stock availabilities. Saturday delivery is possible but subject to extra delivery costs.

Should I get samples before ordering products?

Yes of course! We strongly recommend you to test our products before buying them. Indeed we are unable to know exactly what you are going to use our packaging for and the packaging you have chosen might not be adapted to your usage. Do not hesitate to call us if you have any doubt, but the best way to ensure our packaging will satisfy your need is to order some samples.
More information about how to request samples: http://packnwood.co.uk/content/9-sample-request

Can I place my order over the phone?

Unfortunately we do not accept any orders over the phone. First because it is not secure, secondly because we need a written confirmation from you before we can process your order.

Is there another way to order your products rather than online? 

We offer two different options to place an order:

  • Prepaid / on our website: it is simple and convenient, you just need to enter your credit card when checking out.
  • Credit / 30 days payment terms: if you want to get access to 30 days payment terms and be able to place an order per email, you will need to create an account with us. Please email contact@packnwood.co.uk and request our account application form. We will run a credit check and once it is validated, you will have 30 days to pay from the date the order is processed. You won’t have to place your order online anymore; once you have told us the references you want to order, we will send you an order confirmation that you need to validate so that we can process your order.
 

What happens if one of the product I have ordered is out of stock? 

All products sold on our website are in stock in the UK. If products are out of stock, it becomes impossible to add them to your shopping cart. You can click on the option "Notify me when available" if you wish to be contacted when the product is back in stock.

Once in a while, there might be a stock discrepancy and your order might be accepted whereas the product was out of stock. We will then issue a refund for the total value of the product ordered.

If you plan on ordering products regularly, we would be very thankful if you could send us your monthly usages so that we can ensure a continuity of supply. We would make sure the products you order regularly are in stock so that they are always available when you need them.

I am interested in your packaging but I cannot buy a whole case. Can I order a specific number of pieces?

Unfortunately we only sell full cases of products but no subpacks. The number of units written on each product page cannot be modified, and if you place an order for a product, you will receive the quantity announced. We do work with distributor partners reselling our products in smaller quantities. Please do not hesitate to contact us if you wish to have their contact details.

Are the lids sold together with the containers?

Some products are sold together with their lids, but most of our containers and cups are sold without the lids. It is usually written “with lid” in the product title when the base comes with the lid. On the contrary, if nothing is written, you must assume that the lid is sold separately. You can find the lids fitting our containers in the recommended items section below each product description.

If you have any further question, please feel free to contact us through the contact page on our website.

The Packnwood Team