Return of goods
HOW TO RETURN AN ITEM?
In accordance with applicable law, the customer has a withdrawal period of fourteen (14) days from receipt of the goods to return any product purchased on the packnwood.co.uk website.
Packnwood does not strictly exchange items. If you want to exchange an item (in a size, container, or other different product), simply place a new order for the item you want and return the item you no longer want. You will receive a refund after return.
Due to the delay in receiving returns, we recommend that you place a new order without waiting, to be sure that the item you want is still in stock. The availability of items can change quickly and if you wait until your return is processed before placing your new order, the item you want may no longer be available.
Here is the procedure to follow to return a product:
1. Send us a return request by email to firstname.lastname@example.org with your order number and the invoice or order form.
2. Once your request is approved, our team will send you a return label. Warning; return costs are the sole responsibility of the customer.
3. The order must be returned within 14 days from the day of receipt of your order.
4. Upon receipt of your return, we will refund the amount of the product(s) returned.
Return to be made at the following address:
1 Quality Court off Chancery Lane
WC2A 1HR London
In the event of the exercise of the right of withdrawal, Packnwood is required to reimburse the full amount paid to the customer free of charge, excluding return costs. The customer will have the option of choosing between reimbursing the product or establishing a credit on their customer account, to be used in a future order. In the case of a refund, it is due within a maximum of 30 days and made by bank transfer or check.However, if the customer exercises his right of withdrawal, he must return the product in perfect condition in its original unopened packaging, with the invoice and within the specified time and terms. FirstPack reserves the right to claim damages if the product is no longer in its original packaging.Postage due returns or cash on delivery.